Customer satisfaction is our top priority. Quality assurance, communication and consistent service are important to you and important to us. Our Customers for Life® Program
was designed to maintain these goals while building strong long-term relationships between Coverall Franchised Businesses and their customers.
Our National Accounts Program achieves this through your dedicated National Accounts manager. Communication is centrally coordinated and disseminated from a single point of contact, which helps prevent lost messages or miscommunication. Customer Satisfaction Surveys, Brand Standards and our service ticketing system help deliver a constant level of quality according to your specifications. Staying informed of your account is easy through regular management reports delivered to directly your Inbox. For more details about how the National Accounts Program can help you, please contact us
If you have locations in multiple cities across the United States and have a desire to better align your operational, financial and contractual process as it relates to your janitorial spend then you are a strong candidate for our program. Most National Accounts customers have a headquarters or corporate office where decisions are made about outsourced services on behalf of the other locations.
Additionally, franchise companies frequently qualify for our programs and extend their preferred pricing and services to their franchisees as a value-added benefit. The goal for either program is to help your company leverage their scale and create specific standards and a process to provide a clean, healthy environment for your staff and customers.
A Coverall National Accounts Manager is responsible for managing all aspects of the client relationship and ensure complete and total customer satisfaction. From new program rollout and transition support to ongoing quality service, he/she is your one point of contact for all your locations' needs. Problem Resolution Plans and a 24-hour Customer Care Line for "emergency service" are also provided through your National Accounts Manager.