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Frequently Asked Questions

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Coverall

Franchising

Healthy Cleaning

Pricing

Services

National Accounts Program 

Current Customers 

 
 
Coverall
What is Coverall?
Coverall North America, Inc. is a franchisor of commercial cleaning businesses. It is our mission to help people start businesses using the Coverall brand and systems. Our local Support Centers provide training, business support, commercial cleaning expertise and a variety of programs to our Coverall Franchised Businesses which gives them and their customers local, personalized service backed by a national brand and support system.
 
How long has Coverall been in business?
Coverall Cleaning Concepts began in 1985 in San Diego, California and its headquarters are now located in Deerfield Beach, Florida. In 2008 the company rebranded as Coverall Health-Based Cleaning System® to emphasize its unique program for killing germs while removing the maximum amount of soil.
 
How big is Coverall?
The Coverall System includes over 8,000 Coverall Franchised Businesses in the U.S. and internationally, servicing approximately 40,000 customers. Coverall North America, Inc. has approximately 600 employees throughout its 36 Regional Support Centers and Global Support Center in Southern Florida.
 
What’s unique about Coverall?
The technology behind cleaning has changed a lot in the last 5-10 years. It’s not enough for your janitor to just make things look nice. The Coverall® Program goes much deeper to remove the maximum amount of dirt and kill germs at each cleaning creating a healthier work environment. Our local Coverall Franchised Businesses are certified to use the Coverall Core 4® Process and protocols and are supported locally by a Coverall Support Center.
 
Franchising
How is a franchised business different from other business models?
There are many ways to start a business. Whether you start on your own or buy a franchise, you will be an independently owned and operated business owner. You’ll run the business, set your schedule, hire employees, pay taxes and do everything on your own (or hire help). When you buy a franchised business, you don’t have to start from scratch. The franchisor provides the brand, processes, training, customers and business support systems (such as sales, marketing, billing and collections) so you have a playbook to follow. In return you pay royalty and support fees to the franchisor and agree to follow their system.
 
What experience do I need to run a Coverall Franchised Business?
People who buy Coverall Franchised Businesses have a variety of life experiences. Most have not run a business before. About 10% served our country in the military or are veterans. If you are willing to learn, then Coverall can teach you what you need to know about owning and operating a franchised commercial cleaning company. 
 
Does Coverall offer financing to Franchised Businesses?
Yes, Coverall offers hassle-free financing on a portion of the Initial Franchise Fee. We also offer financing options on new equipment and supplies, additional business and Coverall-branded apparel. 
 
Will I have a flexible schedule as a Franchised Business?
As an independent business owner, you are in charge of your business schedule. Your customers will request service during their “off hours,” which are usually between 8pm and 5am, and they like you to be in their facility at the same time each night. But, flexibility is one of the benefits of owning a Coverall Franchised Business. Balancing your customer’s needs with your personal schedule is up to you. 
 
How can I learn about Coverall Franchised Business opportunities?
Start by requesting our Franchise Guide to get an overview. Then, you will need to get details by talking with Coverall and reading our Franchise Disclosure Document (FDD). Each Coverall Support Center has a person who can answer your questions about franchising. Attend a Discovery Day or open house to see the Support Center and meet people, or request a one-on-one business meeting. 
 
What is a Franchise Disclosure Document (FDD)?
The FDD provides prospective franchisees with information about the franchisor, the franchise system and agreements so that they can make an informed decision about investing in the franchise. By law, a franchisor cannot sell you a franchise until the franchisor has presented you with an FDD. Coverall will give you a copy of our FDD when we meet (“disclose you”).
 
What is a Janitorial Franchise Agreement (JFA)?
Your relationship with Coverall is governed by the Janitorial Franchise Agreement (JFA). The Janitorial Franchise Agreement (JFA) is the contract that you sign to buy a Coverall Franchised Business. It explains what you can expect from Coverall and what Coverall requires from you. The JFA and the Franchised Business Policies and Procedures Manual are the ruling documents for your Franchised Business.
 
Why do I have to wait 14 days to purchase a Franchised Business?
Receipt of the Franchise Disclosure Document (FDD) is governed by the “14-day rule.” The franchisor must give you 14 days to read the FDD and think about your decision before you sign the franchise agreement.
 
Healthy Cleaning
What does “clean” mean?
We all have our own idea of what “clean” is. In the past, if a facility looked and smelled clean, then it was thought to be clean. Even if a facility looks and smells clean, it is not clean until you have killed and removed germs.
 
Are germs harmful?
Germs are everywhere, and you cannot see or smell them. While most germs are harmless, some can make people sick. Viruses cause illnesses such as cold and flu. Bacteria are found on almost every surface and can cause infections, diarrhea and illness. Fungus and mold live in warm, moist areas such as showers, restrooms, kitchens and near windows. They can cause skin infections and breathing problems.
 
What is cross-contamination?
Cross-contamination is spreading germs from one part of the facility to another. For example, if you clean the toilets with a cloth, then use the same cloth to clean the kitchen tables, you could spread germs from the restroom to the kitchen. Another common source of cross-contamination in office cleaning services is mopping. If you dip a string mop into a bucket of water that is dirty from use in another area, then you continue to spread germs from floor to floor.
What are hospital-grade disinfectants?
“Disinfect” means to kill germs (a disinfectant). Different disinfectants kill different kinds of germs. According to the Environmental Protection Agency (EPA) a hospital-grade disinfectant kills three specific types of germs: Staph, Pseudomonas and Salmonella. These 3 pathogens cover the broad scope of germ killing that is required in hospital and healthcare facilities.
 
Do microfiber towels make a difference?
Microfiber towels might look like regular towels, but they're not. If you looked at them closely with a microscope, you'd see channels that have the amazing ability to grab and hold dirt, germs, and water. Microfber is available in many colors. The Coverall Core 4® Process uses specific colors for specific cleaning tasks to prevent cross-contamination.
Why is No-Dip mopping important?
Coverall's No-Dip Flat Mopping System ensures the mop is never dipped into dirty water. This significantly reduces cross-contamination. Plus microfiber mop pads pick up more dirt than traditional string mops and the mop design makes it easier to get in corners and hard to reach places.

How is a HEPA-Backpack vacuum different?
HEPA stands for High Efficiency Particulate Air. This technology allows the vacuum to help imprive air quality by removing dust and allergens from the air. These powerful, yet quiet machines, capture 99.97% of airborne particles as small as .3 microns. Traditional upgright or canister vacuums only remove about the half the particles so they leave a lot of dust in the air which settles back on furniture, fixtures, and floors. And since the vacuum is worn on the back it allows for quicker movement and more efficient cleaning.
What is green cleaning?
Green cleaning refers to using cleaning products and techniques that do not harm the environment. Commercial cleaning equipment and chemical manufacturers continue to provide green cleaning options to the janitorial services industry and office cleaning customers.
 
How is Coverall eco-friendly?
Coverall believes that creating a cleaner, healthier environment and providing an eco-friendly commercial cleaning program are compatible goals. The Coverall Program recommends Accelerated Hydrogen Peroxide (AHP) as a hospital-grade disinfectant that uses hydrogen peroxide as its active ingredient and is very effective at killing germs. The color-coded microfiber towels and mop pads use up to 90% less cleaning solution than cotton clothes and can be washed and reused up to 500 times. HEPA filtration vacuums help improve air quality by capturing airborne particles as small as .3 microns. A no-dip flat mopping system with self-dispensing bucket uses less water and cleaning solution than a traditional string mop and bucket and reduces cross-contamination.
 
PRICING
How much does office cleaning cost?
Size of your facility, frequency of service, complexity, building layout and your specific cleaning needs are a few factors that affect pricing of commercial cleaning services. Basic service for a small office once or twice a week can range from about $170 to $250 per month. Basic service for a larger facility can range from about $800 to thousands of dollars per month. Special services, such as cleaning carpets, buffing or refinishing floors, or window washing, are offered at rates competitive in your market. 
 
How does Coverall calculate price?
A Coverall representative will discuss your expectations, priorities and budget, then measure your cleanable square footage and review the condition and layout of your facility. Using that information the consultant will create a proposal and Service Plan for you. Pricing is based on ISSA industry standard rates for the services included in your Service Plan. Be wary of janitors who give you a price without seeing your facility and talking with you about your needs. 
 
Do you have a National Accounts program?
Yes, Coverall offers special pricing and service programs to customers with multiple locations, such as a regional or national footprint. One contract for janitorial services can alleviate many headaches. Contact our National Accounts team for info.
 
SERVICES
What’s included in a basic cleaning?
A basic or “regular” commercial cleaning program includes dusting and wiping, vacuuming, mopping, restroom disinfection and trash removal. Your Coverall Service Plan can be customized to meet your needs. If your facility needs extra services, you can supplement your office cleaning program with carpet cleaning, hard floor care, window cleaning, upholstery cleaning, event cleanup and other specialty services.
What is the Core 4® Process?
The Coverall Core 4® Process is a set of advanced commercial cleaning tools combined with hundreds of specialized cleaning protocols that Coverall has developed over years to create cleaner, healthier work environments. The “secret sauce” is how the tools, chemistries and techniques are used together to create a superior office cleaning program in a variety of facilities: professional offices, medical facilities, dialysis centers, veterinarians, schools and childcare, gyms and spas, manufacturing and industrial plants, retail stores, theatres, restaurants and other business with unique needs for killing germs and removing soil. 
What kinds of facilities need a healthy cleaning?
You might think that the Coverall Health-Based Cleaning System® Program is something that medical offices need. But the fact is that everyone wants a professional, healthier cleaning program that emphasizes removing dirt and germs. The Coverall® Program uses specific cleaning protocols for each work environment and facility type
Who will clean my facility?
Your facility will be cleaned by a local, bonded and insured Coverall Franchised Business and its employees who have been trained and certified to deliver the Coverall® Program. Franchised Businesses are independently owned and operated, and are supported by a local Coverall Support Center.
National Accounts Program
What is the value of the Coverall National Accounts Program?
Enjoy reliable and streamlined service from a professional commercial cleaning program that can help you maintain consistent brand standards and managed outsourced janitorial service. Your business and facilities management team can benefit from having one point of contact to manage, support and respond to the needs of your corporation and your individual locations.


Coverall Franchised Businesses deliver the Coverall Program and Core 4 Process consistently across your sites or locations. Additionally, a comprehensive Special Service Schedule can be provided for carpet cleaning, hard floor maintenance and window cleaning.

 
What are the features of the Coverall National Accounts Program?
• Standardized work specifications and national services

• One contact, single bill, electronic communications and reporting

• Innovative cleaning techniques and advanced equipment

• Trained Coverall Franchised Business Owners, quality assurance plan

• Value-oriented pricing

• Transition programs

• Hotline for 24-hour coverage
 
What is your quality assurance plan?
Customer satisfaction is our top priority. Quality assurance, communication and consistent service are important to you and important to us. Our Customers for Life® Program was designed to maintain these goals while building strong long-term relationships between Coverall Franchised Businesses and their customers.

Our National Accounts Program achieves this through your dedicated National Accounts manager. Communication is centrally coordinated and disseminated from a single point of contact, which helps prevent lost messages or miscommunication. Customer Satisfaction Surveys, Brand Standards and our service ticketing system help deliver a constant level of quality according to your specifications. Staying informed of your account is easy through regular management reports delivered to directly your Inbox. For more details about how the National Accounts Program can help you, please contact us.  
 
Who qualifies as a National Account?
If you have locations in multiple cities across the United States and have a desire to better align your operational, financial and contractual process as it relates to your janitorial spend then you are a strong candidate for our program. Most National Accounts customers have a headquarters or corporate office where decisions are made about outsourced services on behalf of the other locations.

 

Additionally, franchise companies frequently qualify for our programs and extend their preferred pricing and services to their franchisees as a value-added benefit. The goal for either program is to help your company leverage their scale and create specific standards and a process to provide a clean, healthy environment for your staff and customers.  

What will my dedicated National Accounts Manager do?
A Coverall National Accounts Manager is responsible for managing all aspects of the client relationship and ensure complete and total customer satisfaction. From new program rollout and transition support to ongoing quality service, he/she is your one point of contact for all your locations' needs. Problem Resolution Plans and a 24-hour Customer Care Line for "emergency service" are also provided through your National Accounts Manager.

current customers
I have a question about my invoice. Who should I contact?
For questions about billing and accounting please contact your local Coverall Support Center directly either by phone or email, or fill out our current customer form.


I need a W-9 for accounting purposes? How do I obtain one?
For W-9 requests, the best place to start is to ask your Coverall Franchised Business directly, either by phone, email or via your Coverall Log Book. If you require additional assistance, contact your local Coverall Support Center or fill out our current customer form.

I have a question about our service contract or schedule. Who should I contact?
Questions regarding your service contract or schedule can be communicated to your Coverall Franchised Business in a few ways: directly in person, by phone, email, or your Coverall Log Book. If you require further or additional assistance, your local Coverall Support Center can be contacted directly by phone, email or by filling out our current customer form.