Sometimes getting the right information you need to make a decision means asking the right questions. When it comes to getting commercial cleaning quote, there are certain things you should ask to ensure you’re getting a complete picture of the company you’re about to hire. Here are some questions to ask before hiring a commercial cleaning company.

DO YOUR PRODUCTS MEET CDC-RECOMMENDATIONS FOR KILLING GERMS?

To help keep your workplace as safe as you can from bacteria and viruses, you need more than a quick wipe-down with any old product. Ask the cleaning service if the products they use kill germs instead of just spreading them around. Certain cleaning products are recommended by the CDC to kill the virus that causes COVID-19, as well as other pathogens like cold and flu viruses. These disinfectants should also be EPA-registered chemicals and not homemade solutions. Learn more about ways to prevent the spread of viruses in the workplace.
 

HAVE YOU DEVELOPED A SYSTEM FOR CLEANING? 

You have systems and processes in your workplace and the commercial cleaning service you hire should have them, too. The best cleaning professionals will have a system that includes both cleaning and disinfecting. While looking for cleaning quotes, ask the service providers to explain their cleaning systems and processes. Make sure they use the latest tools, such as HEPA vacuums and no-dip flat mops, and cleaning protocols to remove the maximum amount of soil and reduce the risk of illness.

WHAT KIND OF TRAINING DO YOUR FRANCHISE BUSINESS OWNERS RECEIVE?

When working with a cleaning company that is part of a franchise brand, the franchise brand should provide training to its franchise business owners. Ask about what their training entails, and whether they get continuous learning opportunities or mentoring to help them stay up-to-date.

WHAT’S YOUR CLEANING SCHEDULE?

During the janitorial cleaning quote process, be sure to ask when your workplace will get serviced. Do you have a lot of client meetings in the morning? Make sure the commercial cleaner won’t be vacuuming or creating noise when the office needs to be quiet. Discuss the best time of day and the best frequency for cleaning your workplace. Finding a routine that works for both parties is key to a long-lasting business relationship.

DO YOU OFFER CUSTOMIZED PRICING?

One of the most important questions on your commercial cleaning services list should relate to pricing. Afterall, the best commercial cleaning services aren’t much help if they break the bank or the cleaning quotes keep arbitrability changing. Ask if there’s a custom pricing option, then have the candidates on your short list visit your workplace so they can survey the area to provide a tailor-made quote. There are many factors that influence a commercial cleaning quote. Beware of commercial cleaning companies that give you an exact quote without taking some time to learn about your space or cleaning needs.

 

DO YOU SERVE OTHER CLIENTS IN MY INDUSTRY?

While high-grade cleaning techniques and products work just as well in any kind of space, you may feel more confident knowing what kinds of clients your prospective cleaning company typically serves. For example, many Coverall franchise business owners clean schools, daycare centers, workout facilities, offices and places of worship. Their training also covers medical-grade cleaning that equips them to properly clean and sanitize doctor’s offices, clinics, and other healthcare facilities. Not every janitorial service can claim that.

 

ARE YOUR CLEANING PROFESSIONALS BONDED AND Insureded?

Naturally, you are concerned with the security of your workplace and your assets, and may wonder what will happen if something gets damaged. Find out whether the business owner is bonded and insured with commercial general liability and surety bonds to help protect your business. With a franchise business, you might also wish to learn whether the franchise conducts background checks on their business owners (which Coverall does).

ARE YOU EXPERIENCED?

You probably wouldn’t hire someone at your workplace unless he or she has experience, so you wouldn’t hire an inexperienced cleaning service either. Almost anyone can sweep a floor, but it takes a commercial cleaning service with experience and the backing a reputable brand to offer competitive prices and great customer service, in addition to a sparkling clean.

Coverall has been a trusted leader in the commercial cleaning industry for more than 30 years. We train our franchise business owners on the proper cleaning techniques to reduce the spread of germs and illness in the workplace – while giving you a clean, tidy place to do your job. 


When you know the right questions to ask a commercial cleaning company, you stand a better chance of a lasting, hassle-free partnership. Don’t waste another minute trying to track down janitorial cleaning quotes online. Just call Coverall to get in touch with a representative who can give you a custom commercial cleaning quote based on your workspace.