Bernardo Largaespada has been a Franchise Business Owner for 20 years. He’s a great role model for anyone thinking about starting their own commercial cleaning business. And, according to Largaespada, the key to his longevity in the industry is his commitment to education and customer service.
Q: What made Coverall the right choice for you for over 20 years?
A: I’m based out of the Palm Beach, FL Support Center and it’s the guidance and mentorship I get from my local office that has made me a better Business Owner. The training I receive, the constant communication from the Support Center, and knowing that whenever I have business issues, I can always call and get the help I need – it’s all invaluable. That’s why I’ve stayed with Coverall for over 20 years. It was easier to run a business with the assistance of an established brand.
Q: How has the flexibility of being a franchise owner benefited you?
A: The flexibility I’ve had as a franchise owner is one of the biggest reasons I’ve been able to do this for more than 20 years. It has allowed me to manage my business while also spending valuable time with my family. This balance is important to me.
Q: Can you share your thoughts on the training you’ve received?
A: The training has been excellent. I’ve learned how to clean carpets and improve my customer service skills – all thanks to my Support Center team. They taught me how to strip and wax floors, clean windows and more. My business has become a full-service company for my customers, and I have Coverall to thank for that.
Q: How did you first learn about Coverall?
A: I always wanted to be an independent business owner, so when I came across the Coverall website, I called and set up an appointment. It was one of the best decisions I’ve made.
Q: Is running a Coverall franchise hard work?
A: It’s definitely hard work and takes a lot of responsibility, but that comes with being a business owner. I always refer people to Coverall because I believe in the system. I never hesitate to recommend the brand.
Q: Tell me about your business and how it has grown.
A: My business is based in Boca Raton, FL, and one of the things I enjoy most is getting to know my customers. Keeping open lines of communication is crucial. Thanks to my training, I felt confident enough to reach out to new customers and secure business on my own. Coverall gave me the tools and support to approach new customers, and if I ever need assistance with a visit, my team is always ready to help.
I started with a small package, but as I learned more about the business and gained confidence, I expanded. Now, I offer Preventative Maintenance services, which have helped me grow.
Q: What advice would you give to someone considering a Coverall franchise?
A: You must be proactive in your business. Coverall will train you and give you the tools you need to be a better business owner, but success comes from your own dedication and hard work.
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To get started with your commercial cleaning franchise, contact Coverall today and get all the information you need.