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5 Qualities that Make a Great Franchised Business Owner

Franchised business owners come with a variety of skills and experiences. Some have cleaning experience, some have experience running a business, and many have no experience at all. When it comes to operating your commercial cleaning franchised business, some qualities help more than others. Check out this list below to see if franchised business ownership is a good fit for you.

1. Good time management

After you open for business, the first few weeks or months may be tough. Your franchise brand will have trained you well, but nothing prepares you for life as a franchised business owner better than experience. Eventually you’ll get into a groove and become more confident running day-to-day operations. To help with that, it’s important to manage your time well. You must know how to organize daily jobs, plan how much time you’ll need for each job, and ensure that you’re prepared when you arrive at each workplace. You should also leave time for administrative tasks like budgeting, customer support and employee management. Being good at task management will help you in your overall day-to-day operations. 

2. A willingness to learn and grow

Learning the ins and outs of operating a commercial cleaning franchised business takes time and patience. You’ll go through training, business development to learn about the systems in place that are there to support you. For some, this means having an ongoing desire for continued improvement and education. Keeping an open mind to the process and listening along the way are good qualities to have if you’re looking to become a franchised business owner. Growing your business 

3. Encouraging customer reviews and referrals

Word of mouth is a great way to spread positive words of your new business. With a franchised business like Coverall, you’ll start out with an initial customer base. From there, it’s up to you to attract new customers. And one way to do that is to encourage your existing clients to leave positive reviews and refer other customers to your business. Even if you do an excellent job and your customer is satisfied, that doesn’t mean they’ll take the time to leave you a review. People are busy, and they often forget. Ask your customers to leave you a review on sites like Google, Facebook or Yelp. It’ll spread good word of mouth and help build up your reputation.

4. Good communication skills

As a franchised business owner, you’ll need to communicate with many types of people: your employees, customers, potential new clients, and more. Much of your working day might involve making decisions and communicating them to the right people. You must also know how to be polite and professional while customer facing too. You’ll need to know how to calm a dissatisfied customer or pitch your business to a new customer. Good communication skills are essential in developing a good and strong customer relationship. 

5. Patience

Remember that your franchised business will take time to grow. Keep your expectations realistic and stick with your business plan. If you start to become frustrated with the daily duties of running your own business, that’s understandable. Take a step back, breathe, and remember the bigger picture. When you trust the process and keep your goals in sight, you’ll see opportunities to grow.

Coverall franchise owners come with different backgrounds, work experience, personalities, and skills. If you’re interested in becoming an independent business owner in the commercial cleaning industry contact Coverall today.

Posted: 9/24/2019 12:00:00 PM by Stephen Massaro | with 0 comments